When I sit down with a small business to work on its messaging, I first work on clarifying who its ideal customer might be. Most businesses think they are quite clear on this.
Yet, after a few minutes of asking a lot of questions (you have been warned!) we find they’re usually just a few degrees off or not as specific as they would like to be.
The consequences of this slight misalignment are far greater than most realize. It’s like aiming for the moon but being off by just a few degrees at launch — by the time you reach space, you’re missing by thousands of miles.
In marketing, those few degrees might mean the difference between creating content that compels your ideal customer to action versus content that makes them scroll right past.
That “slight miss” compounds over time, leading to wasted budgets, the proverbial hitting your head against the wall, and the perpetual question: “Why isn’t our marketing working?”
The Surprising Truth About “Knowing” Your Customer
Take a recent client of mine, for example…
Near the end of 2023, I helped a health and wellness company in the Bay Area with their messaging. When I asked them who their target customer was, they responded with “women.” Often mid-thirties through fifties.
Of course, weight loss is on the mind of any woman of any age (sigh) but, after the conversational questioning (thank you years of hospitality! And penchant towards natural curiosity) we found that the actual target customer is women in various stages of menopause.